Shipping Policy
Saddles: Saddles ship FREE within the US (lower 48). We currently do not offer international shipping. Priority saddle shipping is available. Please email us at ocalatackexchange@gmail.com for a priority shipping quote.
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Tack, accessories, and apparel: Flat rate ground shipping is $12.99. Heavy and oversized items may incur an extra fee for shipping. You will be notified of the cost prior to shipping.
If you have any questions about our shipping policies or need assistance with tracking your order, please do not hesitate to contact us.
Return Policy
​We only accept returns on SADDLES. We do not accept returns on other tack, accessories, or apparel.
Saddle Returns: You must inform us during your 5-day trial if you would like to return the saddle for any reason. If you need a trial extension, please contact us at ocalatackexchange@gmail.com. The trial period begins the day you receive your saddle. Saddles are considered sold at the end of the 5-day trial unless you contact us to tell us otherwise.
Saddles returned during the 5-day trial period will be refunded minus our $75 restocking fee. Buyer pays return shipping. If the saddle is damaged during the trial, the monetary amount of the damage will be deducted from your refund along with the restocking fee.
Tack, accessories, and apparel: These items are not returnable. They are sold as is and are considered final sale.
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Shipping fees are non refundable. Buyer pays return shipping.