Question 1

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, and Paypal. Payments via mailed check are accepted as well. Your saddle will ship once the check has cleared.

Question 2

WHAT IS YOUR SADDLE TRIAL POLICY?

Accepted Answer

Our saddles come with a 5-day trial period. This is your time to ride in and inspect the saddle. The trial period begins the day you receive your saddle.

You are responsible for any damage to the saddle that may occur during your 5-day trial period or during return shipment. Saddles returned with excessive wear or damage will be charged a fee equal to the amount by which we will have to discount the price.

All pre-owned saddles are sold as-is. We inspect saddles upon arrival, but do not offer a guarantee as to their safety or integrity. We recommend you inspect the saddle upon receiving it and contact us immediately at ocalatackexchange@gmail.com if there are any issues.

Saddle Returns
You must inform us during your 5-day trial if you would like to return the saddle for any reason. If you need a trial extension, please contact us at ocalatackexchange@gmail.com.

The trial period begins the day you receive your saddle. Saddles are considered sold at the end of the 5-day trial unless you contact us to tell us otherwise during the trial period.

All saddles returned during the 5-day trial period will be refunded within 3-5 business days, less return shipping and our $75 restocking fee. Buyer pays return shipping.

Question 3

WHAT IS YOUR RETURN POLICY?

Accepted Answer

We only accept returns on SADDLES. We do not accept returns on other tack, accessories, or apparel.

Saddle Returns
You must inform us during your 5-day trial if you would like to return the saddle for any reason. If you need a trial extension, please contact us at ocalatackexchange@gmail.com.

The trial period begins the day you receive your saddle. Saddles are considered sold at the end of the 5-day trial unless you contact us to tell us otherwise during the trial period.

All saddles returned during the 5-day trial period will be refunded within 3-5 business days, less return shipping and our $75 restocking fee. Buyer pays return shipping.

Please use the original shipping box and packing materials to return the saddle. If the box was damaged during transit, we ask that you repackage the saddle in a box of similar size and quality (heavy duty/double walled).

Return the saddle via a traceable carrier (UPS, FedEx, or USPS). We highly recommend shipping insurance. A fee will be assessed if a saddle has been damaged or lost during return transit.

Tack, accessories, and apparel are not returnable. They are sold as is and are considered final sale.

Question 4

WHAT IS YOUR CONSIGNMENT POLICY?

Accepted Answer

Saddle ConsignmentWe only sell Hunter/Jumper saddles. Your saddle will be inspected, cleaned, and conditioned once it arrives. It may be oiled if necessary unless you specifically state you do not want it oiled. Oiling protects and restores leather but also may darken it. Saddles are kept in a climate-controlled, smoke-free environment.​We sell all saddles with a 5 day trial period. Buyers are responsible for any damage to the saddle. If a buyer returns a saddle damaged they are refunded the amount of the saddle minus the amount of the damage so you do not lose money when it does sell. The saddle will be relisted with the adjusted price.​If your saddle is not sold within 40 days, we will reduce the price by 10%. If your saddle does not sell within 60 days, we reduce the price by 20%. Our saddle consignment fee is 25% with a minimum of $500. Once your saddle sells, we will Zelle or Venmo your payment. We work hard to promote your saddle with paid targeted advertising to get as many people looking at your saddle as possible!​Please fill out our Saddle Consignment Form https://form.jotform.com/233185312854153

Question 5

DO YOU OFFER TRADE INS ON SADDLES?

Accepted Answer

We offer trade ins on a case by case basis. Prior to purchasing a saddle on our site, use the saddle consignment form or email ocalatackexchange@gmail.com to send us information and photos of your saddle. We will contact you to let you know if we can accept your saddle on trade in.

Question 6

WHAT IS YOUR SHIPPING & RETURN POLICY

Accepted Answer

Shipping Policy:

Saddles: Saddles ship FREE within the US (lower 48). We currently do not offer international shipping. Priority saddle shipping is available. Please email us at ocalatackexchange@gmail.com for a priority shipping quote.
​
Tack, accessories, and apparel:  Flat rate ground shipping is $11.99. Heavy and oversized items may incur an  extra fee for shipping. You will be notified of the cost prior to  shipping.
 
If  you have any questions about our shipping policies or need assistance  with tracking your order, please do not hesitate to contact us.

Return Policy: ​We only accept returns on SADDLES. We do not accept returns on other tack, accessories, or apparel.
 
Saddle Returns: You  must inform us during your 5-day trial if you would like to return the  saddle for any reason. If you need a trial extension, please contact us  at ocalatackexchange@gmail.com.  The trial period begins the day you receive your saddle. Saddles are  considered sold at the end of the 5-day trial unless you contact us to  tell us otherwise.
 
Saddles returned during the 5-day trial period will be refunded minus our $75  restocking fee. Buyer pays return shipping. If the saddle is damaged  during the trial, the monetary amount of the damage will be deducted  from your refund along with the restocking fee. Shipping fees are non refundable. Buyer pays return shipping.

Tack, accessories, and apparel items are not returnable. They are sold as is and are considered final sale.

Frequently asked questions